Privacy Policy

Phoenix SMART Repairs Ltd

www.phoenixsmartrepair.co.uk

Last updated: [27th February 2026]

Phoenix Smart Repairs Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you visit our website or contact us.

1. The information we collect

We only collect the information you provide directly to us when you make an enquiry. This may include:

• Your name
• Your email address
• Your phone number
• Any details you choose to include in your message

We do not use analytics tools, cookies for tracking, or any third-party marketing tools.

2. How we use your information

We use your information solely to:

• Respond to your enquiry
• Provide you with information about our services
• Follow up on previous communication if required

We do not use your details for marketing emails unless you have explicitly asked to receive them.

3. Legal basis for processing

Under UK GDPR, we process your personal data based on:

• Legitimate interests – to respond to enquiries and operate our business
• Contractual necessity – when your enquiry relates to services we may provide

4. How we store and protect your information

Your information is stored securely and only accessible to authorised personnel.

We take appropriate technical and organisational measures to protect your data, including secure email and device protection.

We do not sell, rent, or share your information with third parties unless required by law.

5. How long we keep your data

We keep your enquiry information for up to 12 months unless a longer period is required for legal or business purposes.

You can request deletion at any time.

6. Your rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal data
• Withdraw consent (if applicable)
• Object to or restrict processing

To exercise your rights, contact us using the details below.

7. Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Phoenix Smart Repairs Ltd

Email: phxrepairs@gmail.com

8. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.